Trumpf Introduces TruLaser Center Remote Operations Support | Manufacturing News Desk | advancedmanufacturing.org

Farmington, Conn.—Trumpf has introduced Remote Operations Support, a new service for automated laser-cutting machine customers in the United States. The service connects experts in Germany with U.S.-based customers operating TruLaser Center machinery.

Designed for autonomous production, Trumpf’s TruLaser Center is a full-service laser machine that automates the entire laser cutting process from loading of sheet metal to laser cutting and then part removal and sorting. The Remote Operations Support service was created to assist customers with this automated laser cutting technology.

“Many fabricators run the TruLaser Center during night shifts with the goal of arriving in the morning to a stack of finished and sorted laser-cut parts,” says TruServices Director Christine Benz. “But what if a machine stops while no one is onsite? Or, what happens if an operator is out sick or on vacation? This is where the Remote Operations Support can intervene and help if needed.”

With Remote Operations Support, a team of Trumpf experts in Neukirch, Germany remotely monitors TruLaser Center machinery in the United States. In addition to observing the process, the team can intervene and resolve errors to keep the laser cutting machine producing parts.

The average processing time to remotely resolve a TruLaser Center machine standstill is estimated at less than fifteen minutes, the company says. In addition, the experts at Trumpf have found that more than 50% of machine downtimes can be resolved remotely.

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